You provide maintenance and support services as an IT service provider and need a Service Level Agreement (SLA)Are you using IT services and want to have the contract terms reviewed? Do you want to revise an existing SLA or need support negotiating individual service terms?
Offer
We advise you on all matters relating to Service Level Agreements (SLAs) in information technology. Specifically, we draft and review SLAs such as hardware, software, hosting, and e-commerce agreements. Whether for a one-time use or the creation of general terms and conditions for multiple uses, we have the right design ideas and will also support you in the subsequent contract execution. Furthermore, we revise existing SLAs and adapt them to current legal and factual circumstances. If necessary, we also represent you in disputes relating to IT service contracts, e.g., in cases of service level violations or payment disputes.
Scope of services
- Design and Revision of SLAs
- Review of existing SLAs
- Negotiation of individual service terms
- Legal support for contract execution
- Out-of-court and judicial representation in contentious disputes
Costs
We generally offer our consulting services at a reasonable hourly rate based on the time spent. Cost transparency and cost certainty are the basis for a successful collaboration. We are happy to provide you with an estimate of the expected costs before you commission us.
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